FAQ

What exactly is an escape room?

Our rooms are specially modified spaces, based on a specific theme/scenario. The decoration is unique and breathtaking. Inside, a group of 4-10 persons is getting locked in and they have to find all the clues, solve all the riddles, open hidden doors and operate weird constructions and mechanisms that keep the door locked. The time runs and the team has to escape!

Is it Safe?

Yes. There are workers in the facility with you while you play so that in case of an emergency everyone participating will be safe.

What if we get stuck on a puzzle?

There are assistant detectives (game masters) there to facilitate the game with you and can provide you with clues if you become stuck or if you ask for one.

Can we book for a group of people?

Yes. The room we have can run with 4 to 10 people, if you book for this amount then you can play with your family & friends. If not then why not get to know new people when we offer combine groups.

Is there an age limit?

Technically, there is no age limit to play, but the game can be very challenging. Most clues are too complicated for kids under 10 to solve alone. However, families with one or two younger children have successfully escaped. Many different viewpoints are critical for success and often children notice things that adults have missed. Players that are 14 and under must be accompanied by a paying adult.

How long does the whole experience take?

We suggest an hour and a half for total game play. The game runs for an hour with a 5-minute pre-game briefing session. We ask all players to arrive 15 minutes prior to their start times.

Why should I play 828 Escape?

Enjoy the adrenaline rush of mind boggling entertainment in a safe and fun environment with family or friends. 828 Escape is a great team building activity for all ages! All the best parts of gaming brought to life.

How do I book a game?

Reservations to play must be made on our website here. You can book your escape game experience online by clicking here. All games must be paid for online at the time of booking.

How much does it cost to play?

Each game is $25 adult and $16.50 per child (under age 14).

How many people can play?

Groups may be as large as 8 people for one our rooms.

Will I be grouped with other people?

Yes, you probably will be grouped with other people unless your group would like to reserve the entire room.

How can I play with my friends?

You can either have each person book their slot for themselves or have one person book the number of slots that you desire for the whole group.

Can I play with just my friends?

Yes, but you will need to purchase all tickets for a given time slot.

Do I need to arrive early?

Please arrive 15 minutes prior to your scheduled game time and be ready to play at your reserved game time. There is a brief orientation prior to the commencement of your game.

How long is a game?

Each game is sixty minutes long. Plan to spend 15 minutes prior to your game for signing in, introductions and explanations. After your game is over, we will spend a few minutes to take photos and explain any unsolved mysteries.

Are you really locked in a room?

Yes, you will be locked in a room, but do not fear. Every room is equipped with an emergency exit which allows you to leave the room at any time.

Do you accept large groups or host corporate events?

Yes, 828 Escape is a great team building exercise. For large groups please email us at info@828escaperoom.com.

Do you offer refunds?

Our games are non-refundable. However, you can reschedule if you contact us at least 24 hours prior to your scheduled start time.